Treating our customers fairly has always been at the heart of how we do business. Our six key commitments ensure that you are treated fairly at every stage of your dealings with us, now and in the future.

• You can be confident that when dealing with Countrywide, your fair treatment is central to our culture.
• The products and services marketed by Countrywide are designed to meet the needs of our customers.
• Countrywide will provide you with clear information and will keep you informed throughout your dealings with us.
• Our advice will be suitable for your needs and will take account of your circumstances.
• You can expect that all products sold by us will be as described within our literature and by our Mortgage Consultants.
• Countrywide will not impose any unreasonable restrictions on customers wishing to change product or provider. We will provide full details upfront of any restriction that may be in place.

If we get things wrong you can download our complaints procedure.

Terms and conditions, exclusions, limitations and eligibility criteria apply.

Your home may be repossessed if you do not keep up repayments on your mortgage.

Whilst we do not charge for our advice, please note that there will be a £249 administration fee for residential mortgages and £349 for Buy-to-Let mortgages, which is payable when your mortgage contracts exchange (conclusion of missives in Scotland). Alternatively, Buy to Let customers can choose to pay a one off 'Lifetime' fee of £799. See our 'Buy to Let Lifetime' Terms of Business for further details.